Novopay Exemplifies National's Governance
This National led Government is strong on ideology, weak on process and reluctant to accept responsibility. The Novapay debacle exemplifies all of these well. When questioned about Novopay, National Ministers will never accept full responsibility. Initially the Government blamed Labour because they had employed Talent2 to develop a more sophisticated payroll system to the existing Datacom . This was a total cop out, because software and systems development is a fraught process and always involves a certain leap of faith. Labour's initial agreement recognized this and included the need for testing and trials before implementation. There is a long history of difficulties in implementing new IT systems within many government departments under both Labour and National. The most important element in introducing any new system is the management of the implementation and the ability to exit something that is unlikely to work before there are serious consequences. There are many