WINZ Bureaucracy Failing
One of my governance roles for a not for profit organisation has connected me to WINZ in support of an employee and the experience has been hugely concerning. The people I dealt with were pleasant, and one in particular went beyond their job description to help me, but I am appalled at the callous and dehumanising nature of the system. The employee (E) had been out of work while looking after a family member (with an increasingly debilitating condition) and when he/she recently moved out of the prime-carer role, had sought part-time employment. Our organisation has limited funds and to provide some certainty of income we gave them a short-term contract with a base level of hours (0.3). There are some weeks when E works the minimum but most weeks there are extra hours required. E is on the Job Seeker's Benefi t and any extra hours must be accounted for each week and their benefit adjusted accordingly. While this seems fair and reasonable, the reality of adjusting the income c